A question about using it
How to price something, what a field means, whether PlankCAD can do the thing you have in mind.
Usually within two working daysSomething is wrong
A number that looks incorrect, an export that will not open, a screen that will not load. Include the quote number if you have one.
Same day for anything affecting a numberPlans and billing
Questions about the trial, the free limits, or what happens to your estimates if you stop paying.
Usually within two working days
Before you write
If something looks wrong in a number, it helps enormously to include the estimate or quote number and what you expected instead. The maths is deterministic — the same inputs always produce the same totals — so a reproducible case is usually fixable the same day.
There is no phone line and no live chat. One person reads this inbox, and replies are written rather than generated.